CCTV Policy

Signed 1 January 2025 · Website publication: 2 October 2026

1. Introduction

Ammar Cabs Ltd. is committed to the safety and security of its passengers, drivers, and the public. We utilise a dual-camera CCTV system in our vehicles to monitor activities both inside and outside the vehicles.

Ammar Cabs Ltd. is registered with the Information Commissioner's Office (ICO), registration number C1323807, and complies fully with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant legislation.

Registered office: Suite 6, Unit 4 Blenheim Court, Peppercorn Close, Peterborough, England, PE1 2DU.

2. Purpose

This policy aims to:

• outline the lawful use of CCTV in our vehicles;
• ensure compliance with data protection legislation and respect for individual privacy rights; and
• define the responsibilities of all stakeholders, including passengers, drivers and management.

3. Scope

This policy applies to:

• all Ammar Cabs vehicles equipped with CCTV systems; and
• all individuals, including passengers, drivers and third parties, whose activities may be recorded.

4. Objectives of CCTV Use

The purpose of CCTV use includes, but is not limited to:

• protecting drivers, passengers and property;
• deterring and detecting criminal activity or misconduct;
• providing evidence for resolving disputes or legal matters; and
• supporting law enforcement and regulatory investigations.

5. System Features

Dual-Camera Recording

• Internal Camera: monitors activities inside the vehicle to promote safety.
• External (Dash) Camera: records traffic incidents and external events.

Audio Recording

Audio recording is activated only when the driver presses the panic button, indicating an emergency.

Automatic Deletion

Recordings are normally automatically deleted after 48 hours unless flagged for investigation. Please request preservation as soon as possible and within 48 hours where possible, because overwritten footage cannot be retrieved. This is a preservation timeframe and does not limit statutory data-protection rights.

Restricted Access

Only authorised personnel may access recordings, for legitimate purposes such as dispute resolution, investigation of incidents, or compliance with law enforcement requests.

6. Compliance with Legislation

Ammar Cabs Ltd. complies with all applicable laws and regulations, including:

• UK GDPR and the Data Protection Act 2018 — ensuring lawful, fair and transparent data processing;
• the Human Rights Act 1998 — balancing individual rights to privacy with public safety; and
• the ICO Code of Practice — operating CCTV in accordance with ICO guidelines for lawful use.

7. Data Handling and Privacy

Signage

Clear and visible signage is displayed in all vehicles, informing passengers that CCTV is in operation.

Data Security

All recordings are encrypted and stored securely. Access is strictly limited to authorised personnel.

Access Requests

• Individuals have the right to request access to footage involving them under the UK GDPR.
• Requests must be made in writing, include proof of identity, and specify the date and approximate time of the recording.
• Access will only be granted if the request complies with data protection law and does not compromise the privacy of others.

Retention Period

Recordings not flagged for investigation are automatically deleted after 48 hours. Flagged footage may be retained for the duration of the investigation or as required by law.

8. Responsibilities

Drivers

• Ensure the CCTV system is operational and report any faults immediately.
• Use the panic button responsibly to activate audio recording only in emergencies.

Ammar Cabs Management

• Maintain the CCTV systems, ensuring compliance with this policy and relevant legislation.
• Handle data requests and provide assistance to law enforcement when required.

Passengers

• Comply with behaviour standards to maintain a safe environment.

9. Third-Party Disclosure

CCTV recordings will only be shared with third parties when legally required, such as law enforcement agencies or regulatory bodies.

Requests for disclosure must be accompanied by proper legal documentation (e.g. a court order or police request).

10. Non-Compliance and Misuse

Unauthorised access, tampering, or misuse of the CCTV system or recordings is strictly prohibited and may result in disciplinary action, termination of contracts, or legal proceedings.

11. Policy Review

This policy will be reviewed annually or whenever there are significant changes in legislation, ICO guidance, or operational practices.

12. Contact Information

For further information or to make a data access request, please contact:

Ammar Cabs Ltd., Suite 6, Unit 4 Blenheim Court, Peppercorn Close, Peterborough, England, PE1 2DU

Email: info@ammarcabs.com

Phone: 01733 555 888

ICO Registration Number: C1323807

Approval

Signed by the Authorised Officer:

Name: Bilal Nasir

Title: Authorised Officer, Ammar Cabs Ltd.

Date: 1 January 2025

Expiry: 31 December 2030